Decide which system owns each piece of client state
CRM integrations become fragile when the same field can be changed in several places. We define the source of truth for client identity, verification state, trading accounts, groups, permissions and operational statuses before building synchronization workflows.
Trading-account provisioning as an event flow
Opening an account is a sequence: client request, eligibility checks, platform account creation, group assignment, credential delivery and CRM confirmation. Each step needs an idempotent success/error response so retries do not create duplicate or inconsistent accounts.
- System-of-record ownership matrix
- Client and trading-account identifiers
- Provisioning and group-change workflows
- KYC/payment event boundaries
- Retry, idempotency and error handling
- Audit trail and reconciliation process
KYC, payments and permissions should not be implicit
Verification and funding systems often influence what a client can do. We map the events that enable account creation, deposits, withdrawals or trading access without claiming the CRM itself performs regulated checks; responsibility stays with the broker and its chosen providers.
Reconciliation and auditability
Operational teams need to identify mismatches between CRM records and trading-platform state. Stable identifiers, timestamps, change logs and reconciliation reports make it possible to investigate account, group or balance-related discrepancies.
Design APIs for operational failure
Timeouts and partial failures are inevitable. We define retry behaviour, duplicate protection, error codes, queueing where appropriate and manual recovery procedures so the back office can resolve exceptions without direct database intervention.